Conflict Resolution Skills
“Whenever you’re in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude.”
William James
What You Will Learn
Participants will learn that dealing with conflict – rather than avoiding it – is crucial. When conflict is mismanaged, it harms relationships, but when handled in a respectful, positive way, conflict provides an opportunity for growth, ultimately strengthening the bond between individuals and larger groups.
How It Works
Workshop Length: Can be tailored for 4 hours, Full Day (7 hours) or 14 hours over 2 days
Workshop Format: In-person or virtual
Affiliations: Developed by Stephen Lister – Synapspark Consulting
Notes: Can be integrated with Effective Communication Skills Workshop
Costs per Individual: 4 hours – $100, Full Day $150, 2 Days $250
Costs for groups: 4 hours – $695, Full Day – $975, 2 Days $1700
About
- Exploring various types of conflict: Humans vs. Nature, Humans vs. Themselves, and Humans vs. Other Humans
- Conflict Escalation Model – How to manage a potential conflict by understanding the clues that can help avert a larger crisis from developing, including the 10 most costly mistakes people make during conflicts
- How to use the Perfection Hat vs. Discovery Hat to turn problems into possibilities and opportunities for growth in a relationship; this includes a 6-step method of dealing with people and situations that participants find difficult or stressful
- Filters through which people perceive their world, as well as how their reactions and behaviours during conflict are based on their values, culture, beliefs, knowledge, experience, gender, and other key variables
- How to recognize and work with different conflict management styles: passive, aggressive, passive-aggressive, and assertive
- The Ecological Systems Theory that looks at the Risk and Protective Factors in a person’s micro environment through to their macro environment and all stages in between